Support

Support is where you ask CostReveal's team for help. Find it under Support in the sidebar.

Open a ticket

Choose New ticket, then say what it is about (billing and plan, a connection, figures or attribution, your account and access, or something else), how urgent it is, and what you need. A ticket opened while a project is selected is about that project.

Each ticket gets a number within your organization, #1, #2 and so on, and an email confirms we received it.

Follow it

• A ticket is with CostReveal until we answer, then answered. You get an email with a link each time we answer; the answer itself is never sent by email.
• Reply to continue the conversation, which puts the ticket back with CostReveal, even after it was resolved.
• Mark resolved once you have what you need.

Owners and admins see every ticket of the organization. Everyone else sees the tickets they opened.

Your data

Your data export includes every message you wrote. If you erase your account, or your organization erases your data, your name and the words you wrote are replaced, and the tickets stay as a record that a conversation took place.